Cargo held or already at the port? We take it from here
Your container is sitting at the Los Angeles and Long Beach ports, it has been held for weeks with no notice, or it arrives today and you still need a clearance broker. We file the entry, the ISF, and the bond, get the cargo released, and deliver it.
What importers call us about
- Cargo already at the port and you need a broker to take it out. Your container is at the Los Angeles and Long Beach ports and nobody is clearing it. We file the entry, pay the duty, and arrange the pickup.
- Held for weeks, and you never got a notice. We find out why it is held: a CBP exam, a missing ISF, a document, or another agency. Then we answer it and push for release.
- Arriving today and you still need a clearance broker. Send the bill of lading or air waybill, the invoice, and the packing list. We can file quickly and set up a bond if you do not have one.
- Your supplier is asking for your customs broker’s information for the ISF. Give them ours. We collect the ISF details from the supplier or their forwarder and file at least 24 hours before the goods are loaded.
- You need a customs bond. A single-entry bond covers one shipment. A continuous bond covers every entry for a year and suits regular importers. We arrange either.
- Containers coming in that need customs filing and delivery. Entry, duty, release, drayage, and delivery to your warehouse, handled together so the container moves inside its free time.
More detail: ISF filing (10+2) and Customs bonds: single-entry and continuous.
If the problem starts at origin
Some problems start before the goods ship: missing export documents, supplier paperwork that does not match the invoice, or ISF details nobody has collected. Our team in China can work with your supplier on those before the cargo is loaded.
Guides for importers
For the common causes, read why cargo gets held at U.S. customs.
Keep the next shipment clean
Once this shipment is released, we set up the classification, the bond, and the ISF routine so the next one clears on arrival. For regular importers, DDP Advantage puts sourcing, freight, customs clearance, and duties under one flat, guaranteed rate.
We handle commercial imports only. Customs clearance on its own is welcome, including cargo already sitting at the port.
About DDP Advantage →How we handle it
Call or send the details
Bill of lading or air waybill, the invoice, the packing list, and any CBP or agency notice you received.
We find the hold
We tell you what is blocking the shipment and what it will take to clear it, usually within one business day.
We clear it
We file or correct the entry, the ISF, and the bond, and answer CBP or the agency.
Released and delivered
We arrange the pickup at the terminal and deliver to your warehouse.